Hosting & Support Plans
Worry-free, Hosting & Support
Sitemerce partners with creative agencies to provide their clients with robust, cloud-based infrastructure and professional support —delivering a worry-free website experience.
- Includes Managed Hosting*
- Plugin Updates
- Theme Updates
- WordPress Updates
ProfessionalFree Hosting ($49 value/mo)
- Includes Essential
- Account Manager
- Standard Support†
- 1 Hour of Support
*Premium hosting for 1 WordPress website. Includes: 25k monthly visits, 10GB disk, 50GB bandwidth. Plugin and theme updates can be complex and can cause websites to break. Support hours are used to ensure your software updates go smoothly and allow us to fix anything that breaks. You can also use support hours to make updates to your website. Support hours are billed hourly and do not roll-over. Any updates that extend beyond your current support plan will be billed at $125/hr. Don’t worry, we’ll request approval before we do any additional work.
† Standard support tickets will be handled in the order they are received. Priority support tickets are prioritized to the front of our queue.
Put your trust in the WordPress Experts.
Because we specialize in WordPress, our servers are specifically calibrated to make your sites blazing fast. We also make sure each site has dedicated resources to meet the needs of even the most demanding sites.
Nightly backups, so you can sleep at night.
Go back in time with our automated backups and sleep well knowing your data is accessible with one-click restores. Your data is backed up and securely stored off-site for when you need it.
We’re obsessed with your security.
The popularity of WordPress makes it a tempting target for bad guys, but you can rest easy. We constantly monitor every site for hackers and malware. In the unlikely event you do get hacked, we fix it for you. For free.
Let’s Work Together
Our support team is staffed with WordPress experts, and a lot of us are designers and developers ourselves. We know the issues you’re facing, and we’ll work with you to quickly arrive at a solution.